In 2007, I spent hours queuing for the launch of the first iPhone at the Apple Store in the Pentagon City Mall. I was euphoric to be one of the first to own this amazing new device called the iPhone; not many people could get their hands on one back then. Unfortunately, a few days later, I dropped it and cracked the screen. I immediately took it to the Apple Store for repair, but I came home disappointed because I had to wait weeks just to get it fixed. Plus, there wasn't a single repair shop that knew how to fix iPhones. Feeling helpless, I decided to take matters into my own hands. I searched online, ordered the LCD screen, and decided to risk fixing it myself. It took me almost a whole day to replace the LCD screen, but I did it successfully! I was so happy that my friends asked me how I had fixed my phone so quickly, so I told them I had done it myself. They were surprised, but they wanted me to fix their phones too. I was the go-to guy for iPhone repairs! My great success, thanks to word of mouth, led me to look for a location in the Springfield Mall. I had a lot of demand for phone repairs, and I finally opened my first kiosk in the Springfield Mall in 2007. In 2008, I opened another kiosk on the second floor. I also started jailbreaking and unlocking iPhones, which allowed me to gain more customers. The demand for repairs was so high that I was ready to open more stores outside the mall, but then bad news came for Springfield Mall. The mall had to close for renovations, and I lost my business and my customers. Even after losing everything, I didn't give up. I knew the demand for repairs was still there, so it led me to look for another store in the Springfield area. It took me six months to find a location. Luckily, I found a good spot just a few blocks from the Springfield Mall, and I regained my clientele and my business. Please make a note that recently i moved to a new Alexandria location. I'm growing rapidly and hope to multiply the number of stores in the very near future. I believe these goals cannot be achieved without the best customer service and top-quality products. I am so grateful to my loyal customers, who have helped me achieve success.

I love my customers. Thank you for the success of my business!

 

AQ Tabusum, Director of Sales and Marketing, iFixPhones